OH! DID I TYPE THAT OUT LOUD?
June 19, 2013
RE: TMobile Billing Practices
To the following Companies, Regulatory Commissions and Attorney General’s Office:
Very simply – Tmobile Cellular is blaming their Individually owned/Franchised TMobile Store located at: 4551 E Cactus Rd. Phoenix, AZ 85028 and the store is blaming TMobile Cellular .
I’m sick of the cat and mouse game and want my money! They owe me $186.67 and are claiming that in August of 2011 I added a new line and therefore added a new contract for 2 years – I did not renew. I switched back to Verizon a month after my contract expired with TMobile.
TMobile sent me a bill for early termination fee for $467.71 – stating that the “store” renewed my contract – the “Store” says it is TMobile’s policy when an additional line is added to automatically renew – however the store never informed me of that policy when we added the line or I would never have done it! Even TMobile Customer Service Supervisor “Nicole” admitted there is no paperwork on file for the renewal of services- and reinstated the “TMobile Policy.”
I want my money and I want this practice stopped for the protection of future customers!
Holly T. Ashley
Arizona Corporation Commission
Arizona Attorney General’s Office
US Attorney General’s Office
Federal Communications Commission
TMobile Headquarters, New Mexico